Accessibility

Compliance situation

This website is «partially as seen here» with Royal Decree 1112/2018, of September 7 due to the lack of conformity of the aspects indicated below.

Content not accessible

The following content is not accessible for the following reasons:

• The website contains images and videos without alternative content (criterion 1.1.1 of WCAG 2.1).
• Some audiovisuals lack subtitles and audio descriptions (criteria 1.2.2 of WCAG 2.1).
• PDF documents do not have table and heading markup (criterion 1.3.1 of WCAG 2.1).
• The page heading structure contains some jumps in its hierarchy (criterion 1.3.1 of WCAG 2.1).
• Content display is restricted to a single screen orientation, portrait or landscape (criterion 1.3.4 of WCAG 2.1).
• Color has been used to convey information without providing an alternative (criterion 1.4.1 of WCAG 2.1).
• Resizing text may cause some content to overlap (criterion 1.4.4 of WCAG 2.1).
• Text images have been included (criterion 1.4.5 of WCAG 2.1).
• The contrast between the text, some elements and the background does not meet the criteria to be considered sufficient for all users (criteria 1.4.3  i 1.4.11 of WCAG 2.1).
• It is necessary to navigate vertically to be able to access all the information (criterion 1.4.10 of WCAG 2.1).
• There are no additional mechanisms to discard content without moving the pointer or changing keyboard focus (criterion 1.4.13 of WCAG 2.1).
• Keyboard focus is not visible when browsing all web elements (criterion 3.3.2 of WCAG 2.1).
• Included moving elements without a mechanism to stop them (criterion 2.2.2 of WCAG 2.1).
• There are content blocks that repeat on multiple pages (criterion 2.4.1 of WCAG 2.1).
• The text of the links does not provide enough information to deduce the purpose of each link (criterion 2.4.4 of WCAG 2.1).
• Titles and tags do not describe their subject or purpose (criterion 2.4.6 of WCAG 2.1).
• Keyboard focus does not visually identify the interacted element (criterion 2.4.7 of WCAG 2.1)
• The texts of the headings and labels, as well as the instructions thereof, may not be comprehensible to all users (criterion 3.3.2 of WCAG 2.1).
• Some parts of the website that are in different languages ​​than the general one have not been marked with the corresponding language change (criterion 3.1.2 of WCAG 2.1).
• THE automatic validator of the W3c consortium indicates that there are errors in the HTML code and in the CSS style sheets (criterion 4.1.1 of WCAG 2.1).

Preparation of this accessibility statement

This statement was prepared on November 24, 2021.

The method used to prepare the statement was the external accessibility audit carried out by the web accessibility consultancy TOTHOMweb.

Statement last revised: November 24, 2021.

Observations and contact details

Communications

Communications on accessibility requirements (article 10.2.a of Royal Decree 1112/2018) can be made at citizen attention units of the Integral Health Consortium.

For example:

• Report any possible breaches by this website.
• Transmit other difficulties in accessing content.
• Make any other queries or suggestions for improvement regarding the accessibility of the website.

Requests for accessible information and complaints

To make requests for accessible information and complaints (article 12 of Royal Decree 1112/2018) at citizen attention units.

Any natural or legal person may make complaints regarding compliance with the requirements of Royal Decree 1112/2018 and request information relating to content that is excluded from the scope of application of these regulations.

Applications and complaints are registered in accordance with the requirements established by Law 39/2015 of 1 October, on the Common Administrative Procedure of Public Administrations.

Application procedure

The application procedure contained in article 13 of Royal Decree 1112/2018 can be initiated by contacting the Integral Health Consortium by email, at citizen attention units.

If, once a request for accessible information or a complaint has been made, it has been rejected, you do not agree with the decision taken or the response does not meet the requirements of article 12.5 of RD 1112/2018, you can initiate a claim for:

• Know and oppose the reasons for rejection.
• Urge the adoption of appropriate measures in case of disagreement with the decision taken.
• State the reasons why you consider that the answer does not meet the required requirements.

A claim can also be initiated in the event that 20 working days have elapsed without a response being obtained.

The Consorci Sanitari Integral's Commitment to accessibility

Our corporate website has been built with the intention of facilitating universal access to all people who consult it, regardless of their physical, sensory or intellectual abilities, and of the technical context of use with which they do so (device type, software, connection speed, environmental conditions, etc.).

For this reason, work is being done with the aim of adapting the entire web to the recommendations of the W3C World Wide Web Consortium in order to remove the barriers that hinder access to information and communication. These recommendations are specified in the web accessibility guidelines WCAG 2.1.

The commitment of Consorci Sanitari Integral is to reach the 'Double-A' (AA) level of conformity, as required of public administrations by European and state legislation.

La Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 establishes the rules that are required of the member states so that all websites and mobile applications of the public sector, regardless of the device used to access them, meet the accessibility requirements that are included in the standard EN 301 549 v2.1.2 (August 2018), of adequate accessibility requirements for the public procurement of ICT products and services in Europe.

The standard EN 301 549 v2.1.1.2 is mainly based on the Web Content Accessibility Guidelines (WCAG) 2.1, August 2018. Specifically, you need to meet the AA level. However, the standard also has other additional, mandatory and conditional requirements.

The directive must be complied with but is not directly applicable, which is why a real decree has been developed at state level that develops the scope and requirements, at least. The state transposition is the Royal Decree 1112/2018, of 7 September, on accessibility of public sector websites and applications for mobile devices.

Date of update: November 24, 2021

More information

• Royal Decree 1112/2018, of 7 September  on accessibility of public sector websites and applications for mobile devices.
• Directive (EU) 2016/2102 of the European Parliament and of the Council, of 26 October on the accessibility of websites and applications for mobile devices of public sector bodies